by
Sarah-Ashley
on
September 28, 2023
She included lots of practical application through personal stories.
by
Member
on
September 28, 2023
Good strategies provided.
by
Victoria
on
September 28, 2023
This course was the best one I have taken on this website in a long time. I will be using all this information everyday and sharing the IEP planning information with my team.
by
Member
on
September 27, 2023
Good content and review for difficult conversations.
by
Emma
on
September 26, 2023
I think that this course should be a requirement. I have been a part of so many IEP meetings in which it is clear co-workers do not have the self-awareness of how their behaviors impact parents behaviors. Everyone needs to be reminded that it is a ‘team’ approach and we are all there for the common good of the child, just as you mentioned in the beginning!
by
Member
on
September 26, 2023
competent presenter
by
Norma
on
September 22, 2023
Very useful information that can be applied in varied settings.
by
Carrie
on
September 22, 2023
This course brought to my attention the importance of self-awareness as a professional.
by
Member
on
September 21, 2023
Example phrases to use at IEP with combative parents/ advocates/ attorneys.
by
Melissa
on
September 20, 2023
Relevant information
by
Sally
on
September 20, 2023
This kind of education is SO VALUABLE and NEEDED in our profession. I have heard so many stories from parents who feel like they are against the school team, rather than on the same team. I think we assume these skills are present, but acknowledging that they can and need to be taught is so important. Thank you for this presentation!
by
Teresa
on
September 18, 2023
This course really made me think about ways that I can improve my approach to difficult conversation, and the importance of being more self aware of my emotions and reactions.
by
Lori
on
September 18, 2023
Very good slides and excellent strategies
by
Trae
on
September 17, 2023
This course gave good insight to communication strategies to help when parents become unhinged. Itt is a good idea to remind them that we are on the same team.
by
Member
on
September 16, 2023
This was practical. Thankfully I haven’t been in a hostile situation, but it’s good to be somewhat prepared. The instructor was practical and understands what it’s like to be a parent and advocate for a child with complex needs.
by
meagan
on
September 14, 2023
Breaking down each idea into better description
by
Member
on
September 13, 2023
I enjoyed the first portion of the presentation with taking the mini exam to reveal self awareness, self management, and relative management.
by
Katelyn
on
September 13, 2023
Real life experiences and connections.
by
Member
on
September 12, 2023
Not usually discussed in our field
by
Member
on
September 12, 2023
This course has good references as well as summary of emotional intelligence. The slides/handout are helpful to refer to and work with in a variety of settings.
by
darlene
on
September 11, 2023
It provided techniques that i feel i can implement when dealing with conflict or when problem solving. SLP's are seen as empathetic and usually respected but there are still differences of opinion when it comes to writing IEP's. The webinar presenter had a relaxed style and the handout is a great resource and I fell both will support me at my next IEP or staff meeting.
by
Member
on
September 11, 2023
I loved the visuals provided and the example statements provided to use in situations of elevated emotion/conflict. The "magic" statements provided will be a great tool to keep on hand for me and my co-workers.
by
Member
on
September 9, 2023
The course was enlivening, easy to comprehend. There were minor distractions with the presenter's use of interrupters (um, um). Her speaking style has an interesting quality. Accented dialect? The lilt raised at the end of some sentences. Once desensitized to these two detractors, I focused on the content, which I found to be well-organized and applicable. Also, reading the reviews of those who are also parents of kids on IEP's was worth pondering.
by
Member
on
September 9, 2023
Great info
by
Denycia
on
September 7, 2023
Very well elaborated on with practical situations, strategies, and responses. This is going to help me immensely in an upcoming difficult meeting, thank you!
by
Member
on
September 6, 2023
There was a lot of information presented on the Powerpoint slides that will provide an additional resource for future reference.
by
Member
on
September 6, 2023
It covered the material as described.
by
Member
on
September 6, 2023
I really liked the EQ test questions. Even though a couple were missing, I quickly found out my weakest area!! The presenter was excellent and gave several practical examples for why/when certain behaviors should (or should not) be used. The examples really helped me put the material into perspective. I really liked all of the charts and graphs as well.
by
Member
on
September 6, 2023
As an educator, we are all occasionally faced with difficult conversations that we must have with parents. This course provided excellent strategies for de-escalating a heated parent or conversation and presented techniques and approaches for handling these difficult situations in the most effective way possible for a positive outcome. The suggestions presented in this course could be utilized across many challenging situations that occur both inside and outside the educational setting.
by
Member
on
September 5, 2023
Liked the handouts that you could print out and keep handy
by
Member
on
September 4, 2023
Very good information about emotional intelligence that pertains to all of our interactions with other.
by
Member
on
September 1, 2023
It was easily understood.
by
Tricia
on
September 1, 2023
Information we all can benefit from ! Very self reflecting and informative!
by
Member
on
August 31, 2023
The emotional intelligence quiz in the beginning made me think of myself and how I handle my emotions/ present them to the world.
by
Member
on
August 30, 2023
Excellent material! Good info for All professionals. Presenter spoke too rapidly at times. Difficult to follow and take notes.
by
Tina
on
August 29, 2023
Great topic
by
Member
on
August 28, 2023
Some good content but too much information.
by
Member
on
August 26, 2023
Loved all of the practical examples and specificity in what to say/do and what not to.
by
Member
on
August 25, 2023
I felt that this course was presented from the point of "IEP team/professionals right, parents wrong" and all of the solutions came across as very condescending to the parents. As a parent of a child with a disability and an IEP, if a team member attempted those mitigation strategies with me I would be absolutely furious and feel I wasn't being listened to at all. Absolutely nothing said about ACTUALLY listening to patents instead of just pretending to listen enough to calm them down.
by
Member
on
August 22, 2023
Very informational and provided great examples
by
Member
on
August 22, 2023
Great presentation! Great presenter! Very important and helpful information!
by
Athena
on
August 22, 2023
I especially liked and will keep posted the 10 tips for resolving conflict.
by
Member
on
August 21, 2023
Practical and useful strategies
by
Member
on
August 17, 2023
Speaker's frank clear presentation of skills we need to develop to help navigate difficult interactions with people in any environment, not just work.
by
Jessica
on
August 15, 2023
Relevant information that can easily be implemented
by
Patricia
on
August 15, 2023
All the information about EQ
by
Bo
on
August 15, 2023
Great examples and reminders of things that are forgotten in the heat of the moment.
by
Member
on
August 14, 2023
Easy to understand
by
Rebecca
on
August 11, 2023
SOOOO HELPFUL! Everyone in school districts attending IEP's should get this training.
by
Member
on
August 10, 2023
Very helpful information for both work and personal life.
by
Member
on
August 9, 2023
The content and explication of this course was so helpful
by
Jennifer
on
August 9, 2023
Great reminder of strategies that we can use to "check ourselves before we wreck ourselves" and ways to empathize with someone who is becoming angry. Thank you!
by
Elizabeth Ann
on
August 8, 2023
This course was extremely intuitive when understanding Emotional Intelligence and how best to communicate with parents. I learned much more about why parents can become hostile during PPT meetings, and how to become more self-aware of my body language during parent interactions. I like how the presenter gave examples of statements that can change the tone of a meeting and make interactions more positive.
by
Member
on
August 7, 2023
I like how she gave examples of what is more appropriate to say in order to not frustrate parents even more than they might be.
by
Member
on
August 7, 2023
Detailed. Usable tools. Can immediately put into action.
by
Member
on
August 7, 2023
examples given during the presentation
by
Gwen
on
August 6, 2023
Excellent course! A less common topic and one that we all need in our jobs. Thank you!
by
Alice Bins
on
August 6, 2023
Topic was presented insightfully & clearly with excellent visuals & references
by
Tammy
on
August 6, 2023
Excellent topic, thorough presentation with knowledge
by
℅ Tsgoyna
on
August 4, 2023
the charts that organize the info very clearly
by
Member
on
August 3, 2023
Well organized, easy to follow along
by
Member
on
August 2, 2023
The objectives were clearly stated and the material was presented in a way that I could relate to pertaining to my students and families I've worked with in the past.
by
Elizabeth
on
August 2, 2023
It was very easy to follow and understand. Provided actual tools to use and provided relatable situations the tools could be used in.
by
Member
on
August 2, 2023
I have parents now that are very challenging and I want to know how to handle situations as they arise during the school year, so this class was helpful to keep things in perspective.
by
Amanda
on
August 1, 2023
This course was such an excellent reminder of how my own emotions can affect others. The speaker used evidence and excellent visuals to support the importance of emotional intelligence in our field. This course was excellent personally and professionally.
by
Member
on
August 1, 2023
Great information; well presented
by
Member
on
July 31, 2023
I enjoyed the strategies for navigating difficult IEP meeting conversations. Will utilize many of the suggestions in the future.
by
Member
on
July 31, 2023
A few new perspectives were gained and mainly some good reminders!
by
Cheryl
on
July 31, 2023
Well organizedLots of practical tips that will be useful to implementIncreased awareness of critical issues to consider to improve conversations in difficult situations
by
Member
on
July 31, 2023
This was an excellent course- it can also be expanded to how to deal with conflict with colleagues as well.
by
Member
on
July 31, 2023
Essential and relatable information
by
Susan
on
July 31, 2023
Very applicable to my current practice. Additional, real-world conversations and examples would have been great to hear as well.
by
Shannon
on
July 30, 2023
Very relevant topic, and applicable tips, and tricks!
by
Member
on
July 29, 2023
good reminder of how to communicate with others
by
Member
on
July 28, 2023
Presenter was knowledgable and very candid in her presentation. Very practical information and real life examples added to the quality of the presentation. Also, many take-a-ways and provided pause to think!!
by
Member
on
July 28, 2023
I am still feeling unsure how to navigate difficult people at IEP meetings although the presenter seemed to have a good knowledge on this topic
by
Member
on
July 28, 2023
This information provided in this presentation is critical when dealing with parents during all aspects of IEP's, parent teacher conferences, evaluations, etc. Being prepared for difficult conversations and knowing the right things to say cannot be stressed enough.
by
Member
on
July 27, 2023
The tangible tips and action steps are very helpful!
by
Nicole
on
July 27, 2023
What a great way to frame your thinking about difficult meetings. I had never applied emotional intelligence in this way, but it makes perfect sense! This course includes a lot of really great ideas for self-reflection and growth.
by
Nicole
on
July 25, 2023
Great examples of how to handle difficult conversations
by
Desiree
on
July 25, 2023
Fantastic course! Gives a lot of great information, tips, and tricks for handling difficult situations.
by
Maya
on
July 25, 2023
The course was well organized and very informative. I really felt like I learned a lot of practical information.
by
Member
on
July 24, 2023
Great tools to better relationships during difficult conversations
by
Member
on
July 23, 2023
Ideas and strategies presented were extremely helpful.
by
Member
on
July 22, 2023
I liked the examples.
by
Lisa
on
July 22, 2023
The information was very practical and helpful, not only for the work environment but all facets of life when dealing with all relationships. The content was extremely thorough, with the most important aspects frequently highlighted throughout the presentation. Her examples were also very good and relatable.
by
Anna
on
July 21, 2023
Excellent presenter, very interesting and important topic! The slides were well organized and will be very useful.
by
Member
on
July 21, 2023
Well organized informational slides. Presenter very comfortable with this topic.
by
Laurie
on
July 21, 2023
This presentation was eye opening to me as the presenter, one of my favorites, Marva Mount shared some insightful truths about how we as professionals can take a closer look at our EQ to determine how to best respond during challenging meetings with parents.
by
Cristy
on
July 20, 2023
We've discussed EQ for students many times but I have never seen, nor taken, an EQ test of my own. Very good information even 3 years out of the pandemic and emotions are running high and the kids are needy.
by
Member
on
July 18, 2023
I enjoyed the emotional intelligence test that she started off with. It allowed me to self reflect how I am perceived
by
Member
on
July 17, 2023
What a LOVELY speaker!!!! Her ability to share the information was very clear and concise.
by
Linda
on
July 16, 2023
Great info…some role plays would have been helpful
by
Stacy
on
July 16, 2023
Marva is an excellent presenter and provided solid research-based information targeting methods for effectively communicating with parents during challenging conversations. Highly recommended!
by
Member
on
July 11, 2023
The content!
by
Jamie
on
July 11, 2023
I think everyone should take this course. I think it's essential for us to help the children we support to have those hard conversations successfully. This just hit a topic that everyone can work on for the betterment of team communication and overall support for the child served.
by
Member
on
July 11, 2023
Presenter acknowledged their own biases and need to recheck themselves.
by
Member
on
July 11, 2023
I liked the phrases that she shared to help with conflict resolution or to get to conflict resolution.
by
Member
on
July 11, 2023
This is a very important topic and the presenter laid out a thoughtful response to challenging parents.
by
Member
on
July 10, 2023
Great course, very applicable.
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