by
Member
on
January 23, 2023
Very practical advice! I will really think more about my EQ and how to calm down, take the time to approach harder conversations, and keep changing what I can/say do to make better decisions in harder conversations with others.
by
Member
on
January 20, 2023
Great presentation!
by
Heather
on
January 19, 2023
I like that she had us take a quiz for our own self awareness. I believe her ideas will really help to deescalate tense situations
by
Wendy
on
January 19, 2023
Great presenter with lots of valuable experience to share! Always good to self-reflect and learn new strategies to incorporate during difficult meetings and situations.
by
Ann
on
January 18, 2023
Great recap
by
Angela
on
January 18, 2023
Loved the presenter's style of presentation and the fact that most of her knowledge for this topic was gained through her own experience of dealing with her son and his experience. When one lends their own experience in dealing with the situation for which they are speaking it lends credibility.
by
Nancy
on
January 17, 2023
Great information that I can utilize tomorrow !
by
Member
on
January 17, 2023
I saw what types of questions were appropriate versus what isn't appropriate
by
Member
on
January 16, 2023
Behavior modification
by
Carrie
on
January 16, 2023
This was an excellent topic with many relevant and crucial points that will impact by work in the schools.
by
Member
on
January 15, 2023
Very helpful for work and personal growth.
by
Member
on
January 15, 2023
Important topic that is rarely covered
by
Megan
on
January 15, 2023
Subject matter that is very much part of our professional life but which is rarely discussed in an organized and clinical manner.
by
Elizabeth
on
January 14, 2023
Many times I know as a professional that a certain strategy should be employed, but often don't know the proper wording to use. This course gave me the proper wording and knowledge to use. I appreciated the labels and definitions provided.
by
Member
on
January 14, 2023
Interesting, easy to follow, and pleasant to listen to.
by
Tammy
on
January 13, 2023
Very good presentation that can be implemented in meetings.
by
Member
on
January 13, 2023
I especially loved the specific phrases that were given that will be helpful, such as, "I'm hearing that we're not agreeing, so let's regroup. We're all here for (student name). Student needs our help, our support" and, "I now understand how you came to that conclusion."
by
Member
on
January 12, 2023
I have not learned about the concept of emotional intelligence, so it was really interesting to learn something new. I found this course very helpful even in my personal life.
by
Alison
on
January 12, 2023
Love the 10 tips!
by
Sarah
on
January 11, 2023
Thank you for this presentation. It is useful information not only for work, but in life situations. I appreciated the example wordings and easy to follow structure.
by
Member
on
January 9, 2023
This was a great course. Our roles as SLPs (especially in the schools) require us to have some difficult conversations with parents as we're usually the first related service a child receives. I would love to have more courses on this topic.
by
Kathleen
on
January 9, 2023
Talking with parents is difficult and it makes a difference having tools to look from the outside in.
by
Member
on
January 8, 2023
Very relevant to our work with IEP meetings!
by
Member
on
January 8, 2023
the topic! and the speaker! It is so relatable to hear this form of information coming from a personal I can relate to. when Marva would speak about her self, my reactions was "me too". It feels safe to know we're not alone and everyone goes through the struggles of building strong interpersonal relationships.
by
Member
on
January 7, 2023
Examples
by
Tiana
on
January 6, 2023
Full of information.Good references provided.
by
Member
on
January 6, 2023
Information provided is useful in all situations, not only in the professional setting
by
Heather
on
January 5, 2023
This course was full of things to be self-aware about and ways to ultimately bring back tough discussions to a solvable place.
by
Member
on
January 5, 2023
The instructor showed great knowledge of her topic and presented the information well.
by
Amanda
on
January 2, 2023
Loved this presentation. It taught me alot about the different components required for a good relationship how to de-escalte a heated conversation or meeting. This will help me not just professionally, but as an individual too.
by
Member
on
January 2, 2023
Excellent slides, handouts, and resources
by
Elizabeth
on
January 2, 2023
This information is needed.
by
Member
on
January 2, 2023
Very useful subject content and great handouts. The presenter was great but her delivery was a little fast and sometimes took a minute to find where she was in relationship to the slides.
by
Alexis
on
January 1, 2023
I liked that this provided a broad structure that can be applied to many difficult conversations and the information was easy to put into use in my real work right away.
by
Virginia
on
January 1, 2023
Information was well presented. The information is important in communicating effectively with parents and other professionals. I also see the value this information has in communicating with family.
by
Member
on
January 1, 2023
Great information
by
Member
on
December 31, 2022
The speaker, though knowledgeable, was quite intense.
by
Member
on
December 31, 2022
Very engaging presenter and information was straight forward, helpful and important to practice and life.
by
Claudia
on
December 31, 2022
Excellent! Info presented is SO needed in this age of working with so many different professionalson teams and when parents are bringing advocates and lawyers to meetings. SLPs could benefit so much from further exploring their emotional intelligence in relation to their upbringing. The presenter was well-organized and researched the info thoroughly and applied it to the SLP experience. I am retired now but I'm using this valuable info to better communicate with a volatile family member.
by
Julianne
on
December 31, 2022
The content is critical. If most SLPs had these principles and concepts, and consistently practiced them to improve their interpersonal skills, we'd be able to help more effectively and enjoy our jobs more over time.
by
Member
on
December 31, 2022
The content of this presentation is vital to maintaining and building relationships with parents and caregivers not only in the schools, but across other settings as well.
by
Jenny
on
December 31, 2022
The presenter shared stories about emotional intelligence that I could relate to both as a professional and as a parent of an adult son with a disability (autism). Very informative and useful!
by
Member
on
December 31, 2022
I think the information will be extremely helpful as I work with parents of school aged students. I really enjoyed the explanation of EQ vs IQ.
by
Taylor
on
December 31, 2022
Very applicable to all areas of work and personal life. Presented in a clear and engaging way.
by
Eileen
on
December 31, 2022
Great engaging style
by
MIRNA
on
December 30, 2022
The instructor nailed the strategies, on how to speak and use the appropriate words with parents to maintain a common ground while meeting with them.
by
Sally
on
December 30, 2022
examples were good and explaining how to handle tough conversations....seek to understand
by
Member
on
December 30, 2022
Well presented, interesting
by
Laura
on
December 30, 2022
I appreciate the presenter's honesty and maturity with this subject; it's a difficult one and she does a wonderful job
by
Vanessa
on
December 30, 2022
The presenter gave clear suggestions and examples of what to do/say and how. She showed us how tone and body language matter and impact even more than the actual words. She made this presentation very practical and provided useful tools to use (especially the phrasing/question types) in difficult and uncomfortable situations because it can be hard to mask our feelings. It can be hard not to take things said by parents personally.
by
Member
on
December 30, 2022
Great information and wonderful resources. I appreciated the visuals and real-life examples.
by
Lindsey
on
December 30, 2022
This course is very applicable to professional and personal situations. The presenter was very engaging, and I look forward to practicing the strategies learned!
by
Member
on
December 30, 2022
Excellent presentation that all school based SLPs should listen to. She used great visuals and gave examples for each situation.
by
Member
on
December 30, 2022
Wonderful presentation. Though conversations are not easy to approach and get through. I also loved the process being applicable to everyday regular parent/colleague interactions and not just the tricky ones. Great points to be implemented into future parent interactions.
by
Neva
on
December 29, 2022
Answer for last question was not clear in transcript or handouts
by
Jillian
on
December 29, 2022
She provided use-able strategies on how to deal with high-profile, challenging situations with parents.
by
Caitlyn
on
December 29, 2022
Helpful tactics for dealing with difficult conversations and how to manage my own emotions to maintain professionalism.
by
Eileen
on
December 29, 2022
The content is really important to anyone at any time ... All so relevant. I loved that the presenter made such great visuals, was very organized, and shared personal experiences, which made it all so real. Loved it all!! Excellent job!
by
Danielle
on
December 29, 2022
Information provided and relatability of the presenter.
by
Miriam
on
December 29, 2022
Learning about EQ and creating a safe environment.
by
Member
on
December 29, 2022
Details and examples. The presenter was thoroughly knowledgeable and had clear put this into practice.
by
Carrie
on
December 28, 2022
Useful information regarding emotional intelligence, as well as great tips for handling difficult conversations with parents!
by
Caroline
on
December 28, 2022
Great content, relevant and applicable! I'll be using these strategies weekly.
by
Member
on
December 28, 2022
Good information for handling difficult conversations
by
Kaitlin
on
December 28, 2022
I thought she was an engaging speaker with great examples. Wonderful strategies to help ground yourself before and during meetings that may be tense were.
by
Nancy
on
December 28, 2022
It was very applicable to the environment that I work in where I have to deal sometimes with intense conversations with parents and staff.
by
Member
on
December 27, 2022
Difficult conversations happen with parents, teachers, administrators, and beyond. This course is helpful when approaching many different work-related difficult conversations!
by
Member
on
December 27, 2022
I always struggle with handling conflict. I really benefited from the portion about tips for handling conflict.
by
Member
on
December 27, 2022
Would love more real life examples.
by
Member
on
December 27, 2022
Great delivery and resources.
by
Member
on
December 27, 2022
Well organized presentation on how to use active listening and deescalation methods to keep difficult conversations productive.
by
Member
on
December 27, 2022
I thought the speaker was excellent, totally had me engaged in the talk, this is very helpful to me and actually this area is an area of strength for me and the talk demonstrated that. However, I have learned some things about myself that are very critical to my work and my life. I need to not take things personally and watch my emotions better; body language as well.
by
kathleen
on
December 27, 2022
Excellent resource to review prior to challenging CSE meetings.
by
Kristie
on
December 26, 2022
This course was helpful and many strategies will be useful during the many IEP meetings to resolve conflict by active listening as well as some key phrases that will show parents that their concerns were heard.
by
Amy
on
December 26, 2022
The information in this course was a good reminder in best practices for not only handling difficult meetings, but ALL meetings.
by
Member
on
December 26, 2022
I enjoyed the accompanying visual charts to relate the information
by
Member
on
December 26, 2022
Marva was very down to earth and mad obvious that she is speaking from the perspective a a person who has worn many professional hat. Her qualities of humility, humor and wisdom from apparent self reflection made me a very appreciative listener.
by
Danielle
on
December 26, 2022
The presenter sited helpful resources and gave practical tips and language to use during parent meetings.
by
Member
on
December 25, 2022
Excellent explanations
by
Elaine
on
December 24, 2022
The course was made applicable to "real life" situations such as the IEP experience.
by
Margaret A.
on
December 23, 2022
The presenter gave very functional information about how to handle difficult conversations with parents/caregivers. She emphasized to not take criticism personally. She gave great ideas about how to diffuse anger in sessions, both for parents and for professionals. She was transparent with her own personal experiences and what she has learned from them. Good course!!
by
Denise
on
December 23, 2022
What an excellent presentation and truly highlighting the timely topic of difficult conversations which applies to our work as SLP's in many situations and with many individuals. The presentation is not limited to conversations with families. The quiz at the beginning- highly engaging strategy) set the tone for what was sometimes difficult information for me as an SLP to read/acknowledge about myself - yet was respectful. Thank you, Ms. Mount.
by
Jasmine
on
December 23, 2022
The different real life scenarios and ways that we can advocate for ourselves during these parent conversations really made the course excellent.
by
Member
on
December 23, 2022
very clear
by
Sheila
on
December 22, 2022
I loved this course because it underscores what we need all strive for, not only in our professional relationships, but in our personal relationships as well. If we can internalize the tenets introduced, we will all benefit personally and have a positive influence on the world as a whole.
by
Melanie
on
December 22, 2022
The instructor provided real suggestions for how to handle conflict and conversation with parents. The suggestions could also be applied to other situations - colleagues, person life, etc. This wasn't just a theory class, but contained concrete ideas and wording.
by
Member
on
December 22, 2022
I really enjoyed listening to her.
by
Ana
on
December 22, 2022
great information
by
Member
on
December 22, 2022
Not a common topic but one we can all learn from.
by
Samantha
on
December 22, 2022
Very useful tips and self-reflective. Thank you
by
Member
on
December 22, 2022
Love how this was given over. The Lecturer is very knowledgeable about this topic.
by
Hollie
on
December 22, 2022
Great resources presented in handout, and the EQ was eye-opening, even if 2 questions were omitted! :-P I'll email her for the last two. This is such an important topic and she provided some great tools for applying to our relationships with ourselves, parents, and other key relationships in our lives. I loved her candor, and her down-to-earth approach!
by
Melba
on
December 22, 2022
I served in schools for 6 years and only wish I would have taken this course 6 years ago! However, I'm now serving as a clinical manager in a pediatric private practice and the course was still incredibly relevant and valid for my current setting. These tips can be applied whether in the schools or elsewhere.
by
Angela
on
December 22, 2022
The examples were practical and illustrated the key points. I also enjoyed the graphics. They really helped as well.
by
Crystal
on
December 21, 2022
The self reflection was wonderful!
by
Kathy
on
December 21, 2022
Information about emotional intelligence was very helpful and interesting. This would be beneficial for staff training/professional development to assist with increasing self-awareness, etc.
by
Jacqueline
on
December 21, 2022
thinking outside the box as professionals
by
Member
on
December 21, 2022
I thought it was really helpful to be reminded of and taught different aspects of how to navigate difficult conversations and situations as a professional. The course provided many opportunities to think and reflect on how to apply what was taught.
by
Angela
on
December 20, 2022
Good presenter and thorough information
by
Member
on
December 20, 2022
Application to everyday life
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