by
Member
on
September 20, 2021
The speaker gave to the point information to diffuse conflict and encourage a healthy dialogue.
by
Faith
on
September 20, 2021
It was informative.
by
Jan
on
September 20, 2021
The clarity of the points presented.
by
Emily
on
September 20, 2021
Engaging instructor
by
Member
on
September 20, 2021
Presented in a clear way with examples.
by
Member
on
September 20, 2021
Everyday practical application
by
Member
on
September 20, 2021
Very good reminder of effect of body language/ non verbal signals we send. Remind us to be active listeners.
by
Member
on
September 20, 2021
Helpful information to rely on during challenging meetings with parents
by
Member
on
September 20, 2021
Well-organized, useful information
by
Member
on
September 20, 2021
seemed very manipulative and more about how to use strategies to "win" rather than collaborate
by
Allison
on
September 19, 2021
The self test at the beginning was a fun way to start the course.
by
Mariah
on
September 19, 2021
This was an eye opening course. I enjoyed the self-reflection and learning about how to manage emotions. I want to seek out more information on this topic. Thank you!!
by
Margaret M
on
September 19, 2021
The presenter was every engaging and had a well-organized presentation. She provided practical examples and references for further learning. It seems that she ran out of time at the end, but she made her email available for follow-up, if needed.
by
Member
on
September 19, 2021
A must for all pediatric clinicians.
by
Member
on
September 19, 2021
Very useful for IEP meetings.
by
Ana
on
September 18, 2021
Practical and useful information, well presented.
by
Member
on
September 18, 2021
Great for self-reflection and how to demonstrate calm behavior when dealing with those tense moments within our profession.
by
Member
on
September 18, 2021
Clear descriptions of what to do and conversations with parents that may be difficult
by
Alexa
on
September 17, 2021
The presenter seemed approachable while also being very knowledgable.
by
Member
on
September 17, 2021
informative
by
Member
on
September 17, 2021
LOVED this information and really enjoyed the presenter! Great segment of the presentation that really hits home with making sure our emotions, as professionals, stay intact as well as good piece targeting the evaluation of ourselves in every situation.
by
KELLY
on
September 17, 2021
Real life applications about a difficult topic from someone who has been a director of EC as well as a clinician AND parent.
by
Member
on
September 17, 2021
She made it relatable regarding parents and IEPS
by
Member
on
September 17, 2021
I liked that she also had the perspective from a parent which really helped to gain more insight.
by
Member
on
September 17, 2021
This may be the most relevant topic ever! Thank you!
by
Patricia
on
September 16, 2021
There were many ideas in this presentation that I can use in my communication with clients and parents.
by
Sydney
on
September 16, 2021
I like how she gave examples of statements to use in various de-escalation situations. Now I can practice beforehand and self evaluate before going into a difficult conversation.
by
Leslie
on
September 16, 2021
Knowledge and organization of the presenter
by
Member
on
September 16, 2021
The presenter is outstanding. Well organized, well spoken, and very knowledgable about the topic. This topic is good for everyone in their personal and professional lives. Excellent.
by
Susan
on
September 16, 2021
very practical --- gave good examples that could be used to defuse problems.
by
Paige
on
September 15, 2021
Great tips for how to de-escalate hostile situations in meetings. Thank you so much for this presentation!
by
Member
on
September 15, 2021
I LOVED this course. It is SO NEEDED, and relevant. I will certaintly use some of the stategies and teach them to my students.
by
Carrie
on
September 14, 2021
The strategies I learned for deescalating behavior that can be used right away.
by
Sarah
on
September 14, 2021
All this information was relevant and can be utilized immediately in both my career and as a parent going into sped meetings. I love any course Marva Mount does.
by
Sharon L
on
September 14, 2021
This course was presented with clarity and a wealth of information in a very enjoyable manner.
by
Amy
on
September 14, 2021
Such a relevant topic for our profession and society, in general. Loved It!
by
Member
on
September 14, 2021
great information
by
Megan
on
September 14, 2021
This is a much needed course that is relatable to anyone, not just SLPs.
by
Member
on
September 13, 2021
This was a presentation that, while giving information that is helpful for IEP meetings and other professional situations, applies to other times in our lives when communication is difficult.
by
Member
on
September 13, 2021
Learning to be self aware at all times.
by
Rebecca
on
September 13, 2021
This is a topic that isn't typically covered -- I loved it! Very relevant to EVERYONE... no matter specialty or setting.
by
Member
on
September 13, 2021
We need more of these types of courses that help humans interact better with humans.
by
Vanessa
on
September 13, 2021
Learning to engage in difficult conversations and effectively problem solve is fundamental for success in treating patients.
by
Member
on
September 13, 2021
I found this to be a refreshing topic that is extremely useful for conducting IEPs. Great work!
by
Elyse
on
September 12, 2021
Thoughtful and thorough
by
Member
on
September 12, 2021
Examples throughout
by
Member
on
September 12, 2021
This topic and discussion relate to everyday interactions and provided the opportunity for self-reflection.
by
Member
on
September 11, 2021
Her presentation included perspectives from parent side and professional side.
by
Member
on
September 10, 2021
Can use info in everyday life.
by
Member
on
September 10, 2021
Applicable in and out of the work place! Great skills for everyone to know about!
by
Member
on
September 10, 2021
The information presented was accessible and likely to be particularly helpful for new clinicians as they enter many challenging situations that they may feel unprepared for.
by
Samantha
on
September 10, 2021
The advice from this course is very helpful, but it does not go beyond the most general of advice. Most of us have heard these things already and I was looking for something more advanced for a course that was considered to be "intermediate".
by
Caroline
on
September 10, 2021
This course was excellent because I find emotional intelligence to be a skill that we must work on across the course of our careers life span. We adjust and find new ways to interact with caregivers, parents, teachers etc. and this course outlined fantastic ways on how to navigate the difficult conversations that many of us as "people pleasers" would rather avoid. On the flip side, I appreciate that the instructor also covered the idea of us wanting to stand our ground and provide what we know as experts when listening to answer, not listening to comprehend. Overall, eye-opening and allowed me to self-reflect!
by
Member
on
September 10, 2021
This is such important knowledge to have and being self aware when dealing with clients. Lots of great content and references to go back to for continued learning.
by
Member
on
September 9, 2021
A good reminder of how to approach difficult conversations with empathy
by
Member
on
September 9, 2021
Very timely topic
by
Member
on
September 9, 2021
Speaker provided worthy information.
by
Lynne
on
September 9, 2021
It is full of proactive strategies to help de-escalate conflicts and achieve mutual understanding
by
Member
on
September 9, 2021
Good clear information shared through this course.
by
Beth
on
September 9, 2021
Realistic strategies
by
Brad
on
September 8, 2021
Questions to reflect on and determine your own emotional intelligence
by
Member
on
September 8, 2021
Great presenter
by
shelley
on
September 8, 2021
Practical steps to use when in confrontative IEP meetings with parents to diffuse emotions and come to mutual agreement to best serve students.
by
Genevieve
on
September 8, 2021
Great examples and applicable information
by
Maria
on
September 8, 2021
This course provided a lot of useful strategies that could be used right away.
by
Jessica
on
September 7, 2021
great information
by
Albanora
on
September 7, 2021
Very well explained. The information and techniques given in this course can be applied in a professional and personal level.
by
Sarah
on
September 7, 2021
This is a quick lesson and one that is so vital. I think it would be a good idea to take this lesson again at the start of the school year and the next until I feel confident in all these (life) lessons about communicating with adults and parents. It does seem, in our profession, that either the parent or the SLP (or another team member) is coming into the meeting on the defense. And, it is so important to know how to navigate through the conversation when it already gets uncomfortable, or confrontational, or heated, or dismissive, or whatever.
by
Deirdre
on
September 7, 2021
I just loved this course because it addresses a subject that is often not explored in depth and with such perceptiveness.
by
Member
on
September 7, 2021
Everything was presented very clearly and is very relevant to any opportunity where there is contact with a parent, who may be potential upset.
by
Member
on
September 7, 2021
Lots of good insight into a topic that is sometimes overlooked. Also applicable to other areas of life.
by
Member
on
September 7, 2021
Great info! This is very helpful across settings!
by
Luann
on
September 7, 2021
The presenter had a wonderful flow. The information was very insightful.
by
Nicole
on
September 7, 2021
It is a good information to have and think about in any area of speech.
by
Member
on
September 7, 2021
great info
by
Member
on
September 7, 2021
There was so much information, which was both research based and could apply to many situations or conversations inevitable in the SLP field.
by
Janet
on
September 6, 2021
Marva Mount articulately addressed a crucial topic in our field which is otherwise not emphasized adequately in my opinion. I commend her highly for such a significant and well organized approach which is both substantive and readily usable to clinicians in every venue and with every client age group. Thank you Ms. Mount, for this clear and vital presentation.
by
lara
on
September 6, 2021
Good examples of how to say things…steering away from why questions esp bc they can sound accusatory.
by
Gabrielle
on
September 6, 2021
It was very organized and informative.
by
Member
on
September 6, 2021
I appreciate the graphs and charts provided, they were very helpful.
by
Margaret
on
September 6, 2021
Great information that can be used in IEP meetings.
by
Meredith
on
September 5, 2021
Great strategies for dealing with tough parents
by
Thomas
on
September 5, 2021
The presenter broke down all the components of dealing with difficult situations in an easily digestible manner. She began by explaining the importance of EQ and then how it applies to social interactions, especially those interactions that may not go according to our expectations.
by
zeke
on
September 4, 2021
I appreciated the examples and principle expansion the presenter provided. It made concepts she taught more clear and understood.
by
Member
on
September 4, 2021
It helped me reflect on the skills I need to improve on to be a better communicator and to be able to more effectively handle difficult conversations.
by
Member
on
September 3, 2021
Really liked the scripted phrases/comments that I could use during an IEP meeting.
by
Kristin
on
September 3, 2021
Super helpful, functional information.
by
Member
on
September 3, 2021
Helpful info for difficult IEPs and relationships in general.
by
Member
on
September 3, 2021
This was great information presented clearly that will help me during difficult IEP meetings. I'd love to hear another hour's worth!
by
Stefanie
on
September 2, 2021
I really enjoyed this course. It was humbling to be reminded that I am not the only clinician who may have difficult conversations like these. I also felt the presenter gave excellent examples for the strategies she suggested.
by
Member
on
September 2, 2021
Good refresher how to handle tough situations.
by
Member
on
September 2, 2021
Knowing how to handle a difficult conversation is extremely important, especially in light of our current pandemic situation. I especially liked the information on body language. I tend to forget that my facial expressions are often an open book. I need to be aware of myself during all discussions not just the important ones.
by
Member
on
September 2, 2021
I really enjoyed Marva's tone and approach.
by
Kimberly
on
September 2, 2021
Good information to keep in mind.
by
Nancy
on
September 1, 2021
The content will be very helpful to positively communicate with families.
by
Member
on
September 1, 2021
The specific words to use to diffuse/ navigate difficult conversations, e.g., frustrated vs furious.
by
Andrea
on
September 1, 2021
I liked the examples of strategies to use when trying to de-escalate conversations and to make sure that parents are being heard.
by
Michelle
on
September 1, 2021
Appreciated how the concepts of this course was organized. Information is important and relatable.
by
Emily
on
September 1, 2021
This was very well done! I have some practical take aways for de-escalating situations, and I am motivated to learn more about this topic on my own.
by
Member
on
September 1, 2021
This course was well done however some of the questions were missing for the emotional intelligence exam... luckily I was able to find it online. It would be helpful to include this resource.
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