This course explores emotional intelligence (EQ) and how to "plug in" and use it in situations that go awry with parents of clients. Specific strategies for handling difficult situations and de-escalating arguments are discussed.
Course created on June 29, 2021
On Demand
Course Type: Video
CEUs/Hours Offered: AG Bell - LSLS/1.0 Domain 5, CE-SPC-21-3322; ASHA/0.1 Intermediate, Professional; IACET/0.1; Kansas LTS-S1370/1.0; SAC/1.0
Learning Outcomes
- After this course, participants will be able to explain the basic components of emotional intelligence and how they can assist a person during a difficult circumstance.
- After this course, participants will be able to describe at least three strategies to employ when in a difficult situation with a parent of a student/client.
- After this course, participants will be able to list three strategies to use to de-escalate a heated conversation/argument with a parent of a student/client.
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | EQ: What is it? How do I use it effectively? |
| 20-40 Minutes | Handling uncomfortable situations |
| 40-55 Minutes | How to de-escalate tense conversations effectively |
| 55-60 Minutes | Summary, Q&A |
Reviews
7390 ReviewsPresented By
Marva Mount
MA CCC-SLP
Marva has been a practicing speech-language pathologist for over 3 decades, with much of her practice being with children from birth to 24 years of age. She does presentations across the US on a variety of topics related to speech pathology. A chapter author in the Professional Issues in Speech-Language Pathology and Audiology, Fifth Edition, Marva is passionate about professional issues that impact our field. Marva received the Texas Speech-Language-Hearing Association Hall of Fame Award in 2018 for her contributions to the profession. Marva is currently serving as the ASHA Convention 2021 Topic Chair for Leadership and Professional Issues, her second year in this role.
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Sponsor Disclosure: This Course is presented by SpeechPathology.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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AG Bell - Listening and Spoken Language Credential
This course is offered for 1 hour(s) of CE Credit from the AG Bell Academy for Listening and Spoken Language. For an explanation of content areas, please view pdf listing all 9 "domains."
American Speech-Language-Hearing Assn.
Intermediate Level
0.1 ASHA CEUs
International Association for Continuing Education and Training
Continued, LLC, DBA SpeechPathology.com, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.1 CEUs for this program.
Kansas Dept for Aging and Disability Services
Approved for 1 continuing education clock hour(s) for Kansas licensed Speech Pathologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number: LTS-S1370.
California Speech-Language Pathology and Audiology Board: SpeechPathology.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 268. This course may meet the requirements for 1 hours of continuing education credit for SLPs as required by the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: http://www.speechandhearing.ca.gov/licensees/ce_req.shtml. Live webinars on SpeechPathology.com do not count as self-study courses toward California professional development requirements.
Speech-Language and Audiology Canada
Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.