by
Rebecca
on
January 24, 2022
I imagine we have all been in these situations working with parents and possibly other serve providers. Having these tools on hand will be very helpful for future situations.
by
Lori
on
January 24, 2022
The material was presented thoughtfully at a good pace. The speaker used examples and offered her own life and situations to help clarify positions and content.
by
Susan
on
January 24, 2022
I appreciate that the presenter has viewed the topic from many perspectives (therapist, administrator, parent).
by
Kari
on
January 24, 2022
So applicable to professional and personal situations.
by
Member
on
January 24, 2022
This was an extremely helpful course for providing strategies to help prepare for intense and stressful situations. It provided helpful suggestions and strategies as well as increased my awareness of how not only my words but actions can be perceived. The examples to change wording and how to implement different questions to help guide the conversation were also very helpful.
by
Heather
on
January 24, 2022
Good Content.
by
Cari
on
January 23, 2022
She was a very good instructor and provided a lot of objective components and examples.
by
Helen
on
January 23, 2022
Conversational tone
by
Nicole
on
January 22, 2022
This course gave some good examples of phrases to use and things to look for in conversations. I would have liked more scenarios for help applying what the course covered.
by
Member
on
January 22, 2022
Instructor's organization of topics with personal insight.
by
Member
on
January 22, 2022
So realistic! It will happen if you attend enough IEPs!
by
Member
on
January 21, 2022
This is a very common situation and we as SLPs need more information like this to help us be able to manage these difficult situations. We all could use increased EQ in every aspect of our lives, but especially when having difficult conversations and meetings with our parents of our clients.
by
Heidi
on
January 21, 2022
Loved her presentation and use of examples in situations. This topic is relevant to all of us who meet with parents and interact with staff with a varying degree of knowledge and understanding. Would love to share this presentations to my school team.
by
Charlene
on
January 21, 2022
Presenter's knowledge and experience
by
Member
on
January 21, 2022
This information was immediately applicable, both personally and professionally.
by
Member
on
January 20, 2022
I loved the phrasing examples. I wish we had also covered specific strategies beyond breathing to help decrease our own negative body movements, facial expressions and tones etc. Thanks so much!
by
Member
on
January 20, 2022
everything was great
by
Member
on
January 20, 2022
I liked the fact that I was provided information that I can go out into the field and use immediately. I don't like to be bored by a lot of research and statistics, and this speaker did not bore me with such items. She "got to the meat of" the content. I like that.
by
Sarah
on
January 20, 2022
The speakers presentation of the information was pleasing to the ears.
by
Julie
on
January 20, 2022
The course is a great overview of understanding your own emotions and how managing them effectively can result in conflict being resolved to at least some level of satisfaction for all parties.
by
Member
on
January 19, 2022
Very informative and good content. Easy to follow.
by
Member
on
January 18, 2022
Great info but a few examples/case studies would have been helpful.
by
Member
on
January 18, 2022
relevance to our profession
by
Linda
on
January 18, 2022
It's always a good thing to gain more understanding in counseling families
by
Barbara
on
January 18, 2022
Lots of ideas to think about prior to meetings/interactions. The summary slides were helpful.
by
Gretchen
on
January 18, 2022
Gave me lots to think about and would be helpful for all educators especially those in special education.
by
Adrian
on
January 18, 2022
understanding that we are humans before been professionals, so we have to deal with our own issues before trying to help others.
by
Member
on
January 18, 2022
Great examples of how to approach problems and great information on how to examine yourself
by
Angela
on
January 17, 2022
Presenter made the content interesting and shared professional experiences.
by
Ivonna
on
January 17, 2022
This webinar really opened my mind up to how important regulating my feelings and emotions when talking to parents is. It also made me very interested in improving my emotional intelligence and doing some additional research on the concept of emotional hijacking.
by
Member
on
January 17, 2022
It helped with all areas of relationships
by
Member
on
January 17, 2022
I like that she went through emotional intelligence, so that we could rate ourselves, and see what areas we might need to improve.
by
Member
on
January 16, 2022
Very important information explained very clearly with good examples
by
Member
on
January 15, 2022
Excellent information that I can use personally and professionally.
by
Member
on
January 15, 2022
Loved the speakers approach and human appeal.
by
Savannah
on
January 14, 2022
I really loved the speaker's enthusiasm for this topic. It was presented in a way that kept me interested and engaged.
by
Sue
on
January 13, 2022
I attend meetings as an SLP for my caseload and others as a SLP Department Chairperson, both have times where the meeting can go sideways! Having tools like this in my toolbelt can help me conduct meetings with better outcomes!
by
Maggie
on
January 13, 2022
This was absolutely my FAVORITE COURSE from this site, one of my most favorite courses in a decade of CEUs. The presenter did a fabulous job of teaching the material and I felt like I gained so much that I can use in my practice, with my colleagues, as well as in my person life.
by
Member
on
January 13, 2022
I think it's important to know how to relate to others, especially when dealing with possible situations that are upsetting to parents.
by
Member
on
January 13, 2022
Well organized & detailed.
by
Member
on
January 12, 2022
I wish other members of the healthcare teams would see this webinar.
by
Member
on
January 11, 2022
very useful!
by
Elisa
on
January 11, 2022
This course was so refreshing since it did not focus on SLP content but on how we conduct ourselves as professionals. If we cannot master this aspect of ourselves, the content of our work will be less relative.
by
Donna
on
January 11, 2022
This course was excellent. I have learned so much and am inspired to continue with my own research into the topic of Emotional Intelligence.
by
Member
on
January 11, 2022
Very interesting and thought provoking!
by
Jenna
on
January 10, 2022
Very helpful for those tough conversations!
by
Jilma
on
January 10, 2022
I liked how the panelist organized the material. The Fab 4, to instill in the audience that angry people want to be heard, the different types of questions and the examples given, the difficult conversation "IEP" chart, etc., were very interesting to hear what the panelist had to say and to have as a resource to visit later.
by
Member
on
January 10, 2022
This was such a good reminder of how to engage with others...colleagues, parents, etc. I appreciated all of the examples that were given.
by
Member
on
January 9, 2022
De escalation tips were provided
by
Ramona
on
January 8, 2022
The instructor was fantastic! The handouts were referenced but the presenter also expounded about her experiences and situations that had occurred.
by
Rebecca
on
January 8, 2022
Lots of situational examples that are familiar to SLPs and good take-aways. The two that hit home for me were: actively listen for comprehension rather than preparing a response (I'm usually preparing a response for the first thing or two said and not really listening to the rest in order to get the bigger picture) and disarm and angry person with active listening.
by
Grisel
on
January 8, 2022
Very thorough in its content :).
by
Member
on
January 8, 2022
Overall subject matter
by
Member
on
January 7, 2022
It discussed steps to understanding our own emotions and how parents may feel in difficult situations like IEP meetings.
by
Meryl
on
January 7, 2022
Practical advice - can be applied to everyday relationships - not just professionalI think all practitioners should listen
by
Member
on
January 7, 2022
Great reminders!
by
Suzanne
on
January 7, 2022
Useful information all around
by
Emily
on
January 6, 2022
The presenter was wonderful and obviously knows what she is talking about! This topic definately affects my everyday work in schools.
by
Mary
on
January 6, 2022
Very Good
by
Herbert L.
on
January 6, 2022
Subject matter and lessons are applicable and valuable in all relationships and settings (professional and personal).
by
Melissa
on
January 5, 2022
The instructor provided some excellent strategies of how to have difficult conversations with parents of students with special needs.
by
Member
on
January 4, 2022
i enjoyed learning about emotions of parents
by
Heather
on
January 4, 2022
Great topic! I loved it!
by
Member
on
January 4, 2022
I could have used more time talking about how to handle parent conflict and less describing emotional intelligence, which was impacted even more so in that I didn't have a good read on mine because the quiz was missing two questions (honest mistake!)
by
Member
on
January 3, 2022
This is a topic we are not trained on in school so it is a great CEU. Thanks.
by
Member
on
January 3, 2022
This course made me more comfortable in the fact that each SLP goes through difficult situations and it does not make you a bad therapist.
by
Member
on
January 3, 2022
Lots of well thought through, practical tips to practice to improved tough IEP meetings
by
Patricia
on
January 3, 2022
great course
by
Member
on
January 3, 2022
She provided very useful information for us to use in our daily communication with parents.
by
Briana
on
January 2, 2022
Ms. Marva Mount was an exceptional speaker focusing on how a professional needs to act in all situations. I feel that as a professional it always needs to be "what is best" for the child mindset.
by
Rachel
on
January 2, 2022
It was well laid out presentation
by
Kim
on
January 2, 2022
Helpful course for SLPs and other professionals in education. I like the points of bringing it back to common ground which is the student and being an active listener. I like the point of providing the parent the opportunity to save face.
by
Debbie
on
January 2, 2022
Instructor's ability to use real-world situations in explanations.
by
Member
on
January 2, 2022
The sequence and clarity of the content.
by
Carolyn
on
January 1, 2022
The content was excellent. I'd love to spend a lot more time on this. I'm currently a teacher and we learn very little about how to handle parent conferences, SST, and IEP meetings. The info was great and very needed.
by
Member
on
January 1, 2022
This was great. The examples were especially helpful. We have all been in that meeting....
by
Jayne
on
January 1, 2022
She does a great job with presenting the information verbally and with visuals to back it all up.
by
Nanette
on
December 31, 2021
The content is informative and useful.
by
Marilyn
on
December 31, 2021
Wealth of experience
by
Andrea
on
December 31, 2021
With everything happening during the pandemic, this is all stuff that's important to remember and use effectively as a therapist.
by
Member
on
December 31, 2021
The information as it applies to engaging with parents of our clients. The tips and suggestions to remember during meetings with parents - and the sharing of her personal observations of parents during trying meetings.
by
Amber
on
December 31, 2021
It is great to have examples and how to rephrase what you are trying to say. Having assistance with what types of questions to ask and knowing its not personal is awesome!
by
Member
on
December 31, 2021
The information presented in the course is extremely beneficial for professionals working with parents/professionals when there are conflicts that need to be resolved.
by
Member
on
December 31, 2021
I am currently dealing with a lot of the content that was included in this video. It gave me useful information and ideas of how to proceed with the families I deal with.
by
Hillary
on
December 31, 2021
The presenter described emotional intelligence in a way that was easy to understand. The presenter explained how things in difficult conversations can escalate, how to avoid this happening, and what to do if this DOES happen.
by
Erin
on
December 31, 2021
Great concrete ways to improve conversation! Very applicable to many professional situations.
by
Kimberlee
on
December 31, 2021
This was an excellent course giving information to have difficult conversations with parents. Very informative worksheet for person to take a quiz on communcation.
by
Karen
on
December 31, 2021
Excellent information!
by
Member
on
December 31, 2021
This will be extremely useful in dealing with parents and families, gave wonderful tools for better understanding and communicating.
by
Lucy
on
December 31, 2021
It was useful information about how to communicate both with parents and with other people as well
by
Member
on
December 30, 2021
I think this was a great course because planning for conflict management is important yet sometimes very difficult to do on one's own.
by
Member
on
December 30, 2021
Great info on emotional intelligence
by
Member
on
December 30, 2021
This course definitely made me reflect upon my own EQ, and gave great strategies for maintaining composure during difficult interactions.
by
Member
on
December 30, 2021
Great examples given and good reinforcement of material provided throughout presentation. I can walk away with something new learned without having to review it to understand it!
by
Shoshana
on
December 30, 2021
The presenter is SO wise! I hope I can implement her strategies when encountering challenging situations with parents.
by
Member
on
December 30, 2021
The quiz and it's breakdown helped me to identify what I specifically need to work on. The speaker was knowledgeable and a great presenter.
by
Member
on
December 30, 2021
The extensive information shared in a concise manner.
by
Member
on
December 30, 2021
Marva has a good personality and shared her own examples of mistakes. The info in the handouts will be useful references.
by
Erica
on
December 30, 2021
Great tips, as many of us are caught in this tricky situations quite often in our profession.
by
Margaret
on
December 30, 2021
How it related to dealing with parents in an IEP meeting.
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