SpeechPathology.com Phone: 800-242-5183


eLuma Online Therapy - Love What You Do - June 2022

Conflict Management Tips for Supervisors

Kerri Phillips, SLP.D, CCC-SLP

June 6, 2016

Share:

Question

What can supervisors do to manage conflict more effectively?

Answer

There are several things supervisors can to do to effectively manage conflict. One is to take the initiative by confronting a difficult situation. Another tips is to restate repeatedly that your criticism of the supervisee is not personal. You are not devaluing their system of beliefs, or values, or them as a person. Rather, you are addressing a behavior that cannot be tolerated.

Next, analyze the situation to decide if the conflict is the problem or a symptom of something else. Just like patients, supervisees want reinforcement (either positive or negative). What are the policies and procedures? Take the time to slow down and make sure they understand the policies and procedures of their work setting.

Make sure that you document any interactions you have with the supervisee. If there is a pattern of behavior, you want to be able to show it. You cannot rely on your memory of events, as to how many instances of the behavior occurred, or the timeframe over which they occurred. Be respectful, and give and request the feedback.

Conflict can actually have benefits and can result in something very positive. It can be positive because it can change processes. A supervisee who is new to the workplace might question procedures. The initial reaction might be to put up a wall and resist change. However, they might be looking at things with fresh eyes. The conflict might make you to take a step back and look at your systems and procedures from a new perspective. It can increase the physical and emotional health within a job setting.

Develop a host relationship. Create comfort in the supervision process. It does not have to be a formal process where you are behind the desk and someone is on the other side. It can be over lunch or over a cup of coffee. Have a regularly scheduled time to give feedback and to share ideas.

Take time for self-reflection. Talk about things like fear and pride. Think about and self-reflect on you. What do you do in your downtime? What makes you fearful? What makes you proud? Like anything, self-discovery reflects a lot about how far you will go with them as a supervisor.

Kerri R. Phillips holds the SLP.D. in speech-language pathology from Nova Southeastern University. She is a Professor and Program Director for the Graduate Program in Speech-Language Pathology at Louisiana Tech University.  Her research interests are ethics, supervision, outcomes data, and child language.  She currently serves as the President of the National Council of State Boards of Examiners; member of the ASHA Advisory Council, and ASHA Continuing Education Board.


kerri phillips

Kerri Phillips, SLP.D, CCC-SLP

Kerri R. Phillips holds the SLP.D. in speech-language pathology from Nova Southeastern University. She is a Professor and Program Director for the Graduate Program in Speech-Language Pathology at Louisiana Tech University.  Her research interests are ethics, supervision, outcomes data, and child language.  She currently serves as the President of the National Council of State Boards of Examiners; member of the ASHA Advisory Council, and ASHA Continuing Education Board.


Related Courses

The Art of Debriefing: Key Elements in CSD Simulation Education
Presented by Carol Szymanski, PhD, CCC-SLP, CHSE
Video

Presenter

Carol Szymanski, PhD, CCC-SLP, CHSE
Course: #8704Level: Intermediate1.5 Hours
  'The instructor was interesting'   Read Reviews
This course defines and describes the types of simulations utilized for clinical education in communication sciences and disorders (CSD). The learning theory behind simulation education will be presented, with the process and examples of debriefing specifically highlighted.
Please note: This course uses a different recorded format from most of our courses; arrows on the playbar must be used to progress through the course. When playback stops after the course introduction, use the right arrow key to progress to the second slide, where you can read the full playback instructions. Due to the nature of the development of this content, this course is best viewed on a tablet-sized screen or larger. Please plan your viewing experience accordingly.

Honing Your Supervision Skills through Relationship, Feedback, and Reflection
Presented by Katie Strong, PhD, CCC-SLP
Video

Presenter

Katie Strong, PhD, CCC-SLP
Course: #9484Level: Introductory1 Hour
  'I love the emphasis on positive regard! Great course!'   Read Reviews
This course will provide strategies and frameworks for developing skills in supervising students, clinical fellows, and employees. Emphasis will be placed on the importance of the relationship between the supervisor and supervisee, techniques for supporting avenues for reflection, use of tools to recognize and address value conflict, and developing methods of delivering feedback.

Clinical Educator Strategies for Using Formative and Summative Feedback
Presented by Angela Sterling-Orth, MS, CCC-SLP
Video

Presenter

Angela Sterling-Orth, MS, CCC-SLP
Course: #9004Level: Intermediate2 Hours
  'The specifications on feedback: when, how, why and where to deliver it were very helpful'   Read Reviews
One of the most powerful tools for providing effective clinical education and mentoring comes in the form of feedback provided to the supervisee or mentee. This course will teach professionals juggling service delivery and supervisory roles about these feedback strategies and will discuss how to integrate them into a wide range of responsibilities they encounter.

Assess and Improve Your Supervision Skills
Presented by Nancy B. Swigert, MA, CCC-SLP, BCS-S
Video

Presenter

Nancy B. Swigert, MA, CCC-SLP, BCS-S
Course: #9007Level: Intermediate2 Hours
  'Applicable and functional information that can be applied!'   Read Reviews
SLPs should assess a variety of skills needed for effective supervision, including: building relationships, communicating, goal-setting, assessing performance, providing feedback and guiding changes in behavior, and managing conflict. In this course, strategies to improve supervisory skills in each area are shared, and web-based tools to increase efficiency are highlighted.

Effective Coaching Strategies in Clinical Supervision and Instruction
Presented by Hayley Arnold, PhD, CCC-SLP
Video

Presenter

Hayley Arnold, PhD, CCC-SLP
Course: #9795Level: Introductory1.5 Hours
  'The video modeling was great'   Read Reviews
Coaching has been defined as “a relationship in which one person is primarily dedicated to serving the long-term development of effectiveness in the other” (Silsbee, 2010). This course discusses coaching techniques that can be utilized in various clinical instruction and supervision scenarios, and the evidence supporting their use.

Our site uses cookies to improve your experience. By using our site, you agree to our Privacy Policy.