This course explores transformative communication in healthcare and leadership, contrasting it with transactional approaches. It covers communication barriers and application of the CONNECT model. It also includes evidence-based strategies for emotional regulation, respect, and validation, to foster trust and improve outcomes in challenging interactions. The focus is on developing practical skills to enhance collaboration and psychological safety in daily clinical and leadership practice in healthcare settings.
On Demand
Course Type: Video
CEUs/Hours Offered: ASHA/0.15 Introductory, Related; Calif SLPAB/1.5; IACET/0.2; Kansas LTS-S1370/1.5; SAC/1.5
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
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Learning Outcomes
- After this course, participants will be able to explain the difference between transformative and transactional communication in healthcare and leadership contexts, and describe how communication skills foster trust, collaboration, and psychological safety with patients and colleagues.
- After this course, participants will be able to list 3 common barriers to productive dialogue and describe evidence-based strategies for controlling emotions, offering respect, and validating others in high‑stakes conversations in healthcare.
- After this course, participants will be able to explain how to use the CONNECT model to improve communication effectiveness in healthcare settings, including practical methods to validate others.
Course created on December 25, 2025
Agenda
| 0-5 Minutes | Introduction |
| 5-20 Minutes | Communication in Healthcare: Why it Matters |
| 20-30 Minutes | Foundational Aims of Communication |
| 30-35 Minutes | Dialogue v Winning |
| 35-45 Minutes | Barriers to Discourse |
| 45-50 Minutes | Dialogue v Debate |
| 50-60 Minutes | CONNECT Model - Overview |
| 60-75 Minutes | CONNECT Steps |
| 75-85 Minutes | Putting it Together: Practice & Tiips |
| 85-90 Minutes | Summary, Resources |
Reviews
559 ReviewsPresented By
Robin Arthur
PsyD
Dr. Robin T. Arthur is a licensed clinical and consulting psychologist with more than 30 years of experience in mental health, healthcare leadership, and organizational development. Formerly a faculty member of the University of Cincinnati College of Medicine and Chief of Psychology at the Lindner Center of HOPE, she helped establish a nationally recognized mental health hospital.
Dr. Arthur earned her doctorate in clinical psychology from Xavier University and completed postdoctoral studies in neuropsychology at the University of Cincinnati. She specializes in translating psychological science into practical leadership strategies that enhance communication, emotional intelligence, and stress management in healthcare settings to enhance patient care.
A recipient of the Distinguished Psychologist Award from the Ohio Psychological Association, Dr. Arthur develops and delivers continuing education programs nationwide. Her evidence-based, engaging style makes complex behavioral concepts accessible and immediately applicable in clinical and professional practice.
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Financial: Robin Arthur received an honorarium for this presenetation. She is the owner of a private practice that provides psychological services and consulting. Non-financial: Robin Arthur has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by SpeechPathology.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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NOTE: Full attendance for all courses is mandatory. For self-study courses, this includes reading the full text, listening to the full audio recording, or watching the complete video, as appropriate for the format of the course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a SpeechPathology.com member. Participants must complete the entire course; partial credit is not allowed.
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American Speech-Language-Hearing Assn.
Introductory Level
0.15 ASHA CEUs
California Speech-Language Pathology & Audiology Board
SpeechPathology.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 268. This course may meet the requirements for 1.50 hours of continuing education credit for speech-language pathologists as required by the California Speech-Language Pathology & Audiology Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: https://www.speechandhearing.ca.gov/licensees/slp-au_cpd_req.shtml Live webinars on SpeechPathology.com are not included in the self-study limit under California professional development guidelines.
International Association for Continuing Education and Training
Continued, LLC, DBA SpeechPathology.com, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.20 CEUs for this program.
Kansas Dept for Aging and Disability Services
Approved for 1.50 continuing education clock hour(s) for Kansas licensed Speech Pathologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number: LTS-S1370.
Speech-Language and Audiology Canada
Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.