This course identifies common sources of conflict in high-stress, fast-paced healthcare work environments. It discusses practical techniques to effectively manage these conflicts, including which strategies are best suited for different personality types and conflict sources. Support and solutions for all levels of employees - including support staff, assistants, clinicians, and management - are addressed.
- After this course, participants will be able to identify management and personality styles of self and others and the interaction strategies that are most effective for each.
- After this course, participants will be able to describe at least 3 effective strategies for handling crucial and confrontational conversations.
- After this course, participants will be able to identify 2-3 main sources of conflict in healthcare and the conflict resolution strategies that are most effective for each.
|5-20 Minutes||Most common healthcare conflicts|
|20-35 Minutes||Identify personality types and most effective conflict resolution strategies for each|
|35-50 Minutes||Identify management styles and most effective conflict resolution strategies for each|
|50-65 Minutes||Conflict resolution method and matrix|
|65-85 Minutes||Scenario-based application and discussion|
|85-90 Minutes||Summary, Q&A|
Mira Rollins has been an occupational therapist for over 20 years. The majority of her career has been spent treating geriatrics in rehabilitation skilled nursing facilities. Her clinical experience also includes spinal cord injury and acute care hospital settings. Mira has also had the honor of leading successful rehab teams in her role as director of rehab and regional manager. She now uses her 20 years of experience as an adjunct professor for OTA programs and as the owner of Mira j. Rollins Engagement Programs, a training and consulting company.
Sponsor Disclosure: This Course is presented by SpeechPathology.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a SpeechPathology.com member. Participants must complete the entire course; partial credit is not allowed.
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American Speech-Language-Hearing Assn.
0.15 ASHA CEUs
International Association for Continuing Education and Training
Continued, LLC, DBA SpeechPathology.com, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.2 CEUs for this program.
Speech-Language and Audiology Canada
Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.