Managing Conflict with Clients, Supervisors, or Colleagues

Name: Managing Conflict with Clients, Supervisors, or Colleagues
Price: 129.00 USD
Availability: OnlineOnly
Rating: 4 (5325 reviews)

Course: #10929Level: Intermediate 1.5 Hours 5325 Reviews

Conflict is common in many workplace or educational settings. Failure to address conflict when it occurs can lead to dissatisfaction from all stakeholders. Sources of conflict and practical approaches to addressing conflict strategically are described in this course.

Clinical Supervision and Education Leadership and Management Professional Practice and Development Service Delivery and Interprofessional Care

Preview Exam

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On Demand

Course Type: Video, Audio

CEUs/Hours Offered: ASHA/0.15 Intermediate, Related; Calif SLPAB/1.5; IACET/0.2; Kansas LTS-S1370/1.5; SAC/1.5

Course Preview

Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.

Learning Outcomes

After this course, participants will be able to discuss ways to self-assess their own approach to conflict.
After this course, participants will be able to identify sources of conflict and steps to prevent escalation.
After this course, participants will be able to describe how to apply strategies for conflict resolution.

Course created on June 18, 2024

Agenda

0-5 Minutes	Introduction
5-15 Minutes	Scenarios of conflict
15-30 Minutes	Self-assessment of conflict
30-45 Minutes	Sources of conflict
45-60 Minutes	Reducing conflict with others
60-80 Minutes	Resolving conflict with others
80-90 Minutes	Summary, Q&A

Reviews

5325 Reviews

Presented By

Alex Johnson
PhD CCC-SLP, FASHA, FNAP

Alex Johnson has served as clinician, program director, professor, department chair, and academic provost. He served as ASHA's President in 2006 and received the Honors of ASHA and NSSLHA. He was named Provost Emeritus of the MGH Institute of Health Professions in 2022. He currently has a consulting practice, Health Professions Leadership Resources, focused on advising leaders, providing training and support for lnterprofessional Education and Practice, and strategic planning.

Presenter Disclosure: Financial: Alex Johnson is a self-employed consultant and received an honorarium for this course. Non financial: Alex Johnson has no non financial relationships to disclose.

Sponsor Disclosure: This Course is presented by SpeechPathology.com, a Continued site.

Content Disclosure: This learning event does not focus exclusively on any specific product or service.

Course participation information

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NOTE: Full attendance for all courses is mandatory. For self-study courses, this includes reading the full text, listening to the full audio recording, or watching the complete video, as appropriate for the format of the course.

Passing an online exam and completing a course evaluation will be required to earn continuing education credit.

Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.

On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a SpeechPathology.com member. Participants must complete the entire course; partial credit is not allowed.

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American Speech-Language-Hearing Assn.

Intermediate Level
0.15 ASHA CEUs

California Speech-Language Pathology & Audiology Board

SpeechPathology.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 268. This course may meet the requirements for 1.50 hours of continuing education credit for speech-language pathologists as required by the California Speech-Language Pathology & Audiology Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: https://www.speechandhearing.ca.gov/licensees/slp-au_cpd_req.shtml Live webinars on SpeechPathology.com are not included in the self-study limit under California professional development guidelines.

International Association for Continuing Education and Training

Continued, LLC, DBA SpeechPathology.com, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.20 CEUs for this program.

Kansas Dept for Aging and Disability Services

Approved for 1.50 continuing education clock hour(s) for Kansas licensed Speech Pathologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number: LTS-S1370.

Speech-Language and Audiology Canada

Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.