Emotional Intelligence in Healthcare: Driving High-Quality Care and Team Performance
Course: #1033932Level: Introductory 1.5 Hours 2 Reviews
This course moves beyond technical skills to explore the critical impact of emotional intelligence (EI) on health professionals. It covers the five core domains of EI and how they directly influence patient outcomes, team collaboration, and stress resilience. In addition, evidence-based strategies are presented to enable course participants to enhance their own EI, improve clinical effectiveness, and enhance leadership capabilities in busy healthcare settings.
On Demand
Course Type: Video
CEUs/Hours Offered: ASHA/0.15 Introductory, Related; IACET/0.2; SAC/1.5
Course Preview
Watch the first six minutes of the course. Register for immediate access to the full course, which will also appear on your Pending Courses page.
Loading preview...
Learning Outcomes
- After this course, participants will be able to list the five core domains of emotional intelligence.
- After this course, participants will be able to describe the impact of high versus low emotional intelligence behaviors on teamwork and organizational culture in hearing healthcare.
- After this course, participants will be able to explain evidence-based strategies to enhance self-regulation and empathy in a hearing healthcare setting.
Course created on November 21, 2025
Agenda
| 0-10 Minutes | Introduction, and the Case for Emotional Intelligence (EQ) in Healthcare |
| 10-20 Minutes | Personal Assessment |
| 20-40 Minutes | Five Core EQ Domains |
| 40-75 Minutes | EQ in Action: Scenarios and Leadership |
| 75-85 Minutes | Application and Call to Action |
| 85-90 Minutes | Summary |
Reviews
2 ReviewsSorry, no reviews ready to display right now.
Presented By
Robin Arthur
PsyD
Dr. Robin T. Arthur is a licensed clinical and consulting psychologist with more than 30 years of experience in mental health, healthcare leadership, and organizational development. Formerly a faculty member of the University of Cincinnati College of Medicine and Chief of Psychology at the Lindner Center of HOPE, she helped establish a nationally recognized mental health hospital.
Dr. Arthur earned her doctorate in clinical psychology from Xavier University and completed postdoctoral studies in neuropsychology at the University of Cincinnati. She specializes in translating psychological science into practical leadership strategies that enhance communication, emotional intelligence, and stress management in healthcare settings to enhance patient care.
A recipient of the Distinguished Psychologist Award from the Ohio Psychological Association, Dr. Arthur develops and delivers continuing education programs nationwide. Her evidence-based, engaging style makes complex behavioral concepts accessible and immediately applicable in clinical and professional practice.
More
Financial: Robin Arthur received an honorarium for this presenetation. She is the owner of a private practice that provides psychological services and consulting. Non-financial: Robin Arthur has no relevant non-financial relationships to disclose.
Sponsor Disclosure: This Course is presented by SpeechPathology.com, a Continued site.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.
NOTE: Full attendance for all courses is mandatory. For self-study courses, this includes reading the full text, listening to the full audio recording, or watching the complete video, as appropriate for the format of the course.
Passing an online exam and completing a course evaluation will be required to earn continuing education credit.
Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.
On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.
To participate in the course, complete the exam and course evaluation, and earn continuing education credit, you must be a SpeechPathology.com member. Participants must complete the entire course; partial credit is not allowed.
SpeechPathology.com is committed to ensuring accessibility to the widest possible audience. We are continually improving the user experience for everyone. If you have questions, requests, or would like to report an accessibility-related issue, please email [email protected]. We will review your request and respond in a timely manner.
Visit our Contact us page or give us a call if you have questions.
American Speech-Language-Hearing Assn.
Introductory Level
0.15 ASHA CEUs
International Association for Continuing Education and Training
Continued, LLC, DBA SpeechPathology.com, is accredited by the International Association for Continuing Education and Training (IACET). Continued complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, Continued is authorized to issue the IACET CEU. continued, LLC, is authorized by IACET to offer 0.20 CEUs for this program.
Speech-Language and Audiology Canada
Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.