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Dealing with Difficult People: Working with You is Killing Me!

Course: #6567 Level: Intermediate 1 Hour 2588 Reviews

Cranky Colleagues? Surly Students? Abominable Administrators? Pushy Parents? Every workplace has its own set of people who are negative, people who oppose our ideas, people who blame others, and people who frustrate us. Difficult people in your professional setting create conflict that raises your stress levels and reduces your productivity. This course will focus on 4 types of difficult people, explore their motivation for behaving badly, and provide specific strategies for neutralizing their negative behaviors. Don’t reward difficult people for being difficult. Take charge and rise above the fray!

Course created on May 22, 2014

Preview Exam
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On Demand

Course Type: Video, Audio

CEUs/Hours Offered: ASHA/0.1 Intermediate, Related; Kansas LTS-S1370/1.0; SAC/1.0

Learning Outcomes

  • checkmarkAfter this course, participants will be able to describe how difficult people think, what they fear, and why they act the way they do.
  • checkmarkAfter this course, participants will be able to discuss the dimensions of human behavior and how this relates to the behavior of difficult people.
  • checkmarkAfter this course, participants will be able to implement strategies to neutralize the behavior of difficult people in any professional setting.


0-5 Minutes Welcome, introductions, and disclosure
5-10 Minutes Understanding the problem – why difficult people are difficult, why we must deal with them, and the negative effects on clinical effectiveness
10-15 Minutes The 4 basic ways to deal with difficult people
15-25 Minutes Why difficult people are difficult: The dimensions of Human behavior
25-35 Minutes Changing YOUR behavior to manage THEIR difficult behavior (Your Behavior-Changing Toolbox)
35-55 Minutes Specific strategies to deal with 3 kinds of difficult people: The Bulldozer, The Grenade, the Whiner, The Wet Blanket,
55-60 Minutes Summary/questions


2588 Reviews

Presented By

Presenter Disclosure: Financial: Shari Robertson was paid an honorarium for this presentation by SpeechPathology.com. Non-financial: No non-financial relationships to disclose.

Sponsor Disclosure: This Course is presented by SpeechPathology.com.

Content Disclosure: This learning event does not focus exclusively on any specific product or service.

Course participation information

To ensure you are ready to participate, please complete our short Test Drive to prepare your computer to view the course.

Review Technical Requirements

Login and logout times will be recorded and documented.
Passing an online exam will be required to earn continuing education credit, where applicable.

Live Webinars allow presenter and participant interaction. The exam and course evaluation for these courses must be completed within 7 days of the event.

On-demand courses include texts, video and audio recordings of live webinars, and multimedia formats. The exam and course evaluation for on-demand courses must be completed within 30 days of course registration.

To participate in the course, complete the exam, and earn continuing education credit (where applicable), you must be a SpeechPathology.com member.

SpeechPathology.com is committed to providing equal opportunities in accordance with all applicable laws. If you are in need of a disability-related accommodation, please contact customerservice@speechpathology.com. We will review your request and respond in a timely manner. Please note that we will require a minimum of 2 weeks to provide a reasonable accommodation for your request.

Visit our Contact us page or give us a call if you have questions.

American Speech-Language-Hearing Assn.

American Speech-Language-Hearing Assn.

This course is offered for 0.1 ASHA CEUs (Intermediate level, Related Area)

Kansas Dept for Aging and Disability Services

Approved for 1 continuing education clock hour(s) for Kansas licensed Speech Pathologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number: LTS-S1370.

California Speech-Language Pathology and Audiology Board: SpeechPathology.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 268. This course may meet the requirements for 1 hours of continuing education credit for SLPs as required by the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: http://www.speechandhearing.ca.gov/licensees/ce_req.shtml. Live webinars on SpeechPathology.com do not count as self-study courses toward California professional development requirements.

Speech-Language and Audiology Canada

Speech-Language and Audiology Canada

Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.