Cranky Colleagues? Surly Students? Abominable Administrators? Pushy Parents? Every workplace has its own set of people who are negative, people who oppose our ideas, people who blame others, and people who frustrate us. Difficult people in your professional setting create conflict that raises your stress levels and reduces your productivity. This course will focus on 4 types of difficult people, explore their motivation for behaving badly, and provide specific strategies for neutralizing their negative behaviors. Don’t reward difficult people for being difficult. Take charge and rise above the fray!
Course created on May 22, 2014
- After this course, participants will be able to describe how difficult people think, what they fear, and why they act the way they do.
- After this course, participants will be able to discuss the dimensions of human behavior and how this relates to the behavior of difficult people.
- After this course, participants will be able to implement strategies to neutralize the behavior of difficult people in any professional setting.
|0-5 Minutes||Welcome, introductions, and disclosure|
|5-10 Minutes||Understanding the problem – why difficult people are difficult, why we must deal with them, and the negative effects on clinical effectiveness|
|10-15 Minutes||The 4 basic ways to deal with difficult people|
|15-25 Minutes||Why difficult people are difficult: The dimensions of Human behavior|
|25-35 Minutes||Changing YOUR behavior to manage THEIR difficult behavior (Your Behavior-Changing Toolbox)|
|35-55 Minutes||Specific strategies to deal with 3 kinds of difficult people: The Bulldozer, The Grenade, the Whiner, The Wet Blanket,|
Shari Robertson, Ph.D., CCC-SLP
Dr. Shari Robertson is a Professor of Speech-Language Pathology and Dean’s Associate for Graduate Studies at Indiana University of Pennsylvania. Dr. Robertson is on the ASHA Board of Directors, serving as the Vice President for Academic Affairs in SLP. She has published numerous articles, book chapters, and clinical materials and presented several hundred workshops at state, nation, and international venues related to language and literacy.
Sponsor Disclosure: This Course is presented by SpeechPathology.com.
Content Disclosure: This learning event does not focus exclusively on any specific product or service.
Course participation information
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American Speech-Language-Hearing Assn.
This course is offered for 0.1 ASHA CEUs (Intermediate level, Related Area)
Kansas Dept for Aging and Disability Services
Approved for 1 continuing education clock hour(s) for Kansas licensed Speech Pathologists by the Kansas Department for Aging and Disability Services. Long-Term Sponsorship number: LTS-S1370.
California Speech-Language Pathology and Audiology Board: SpeechPathology.com is approved by the California Speech-Language Pathology and Audiology Board as a Continuing Professional Development Provider, approval number PDP 268. This course may meet the requirements for 1 hours of continuing education credit for SLPs as required by the California Speech-Language Pathology and Audiology and Hearing Aid Dispensers Board. The responsibility for determining whether or not this specific course counts toward an individual's requirements for license renewal is up to the individual. Please refer to the CA state board rules regarding allowable topics and self-study limits: http://www.speechandhearing.ca.gov/licensees/ce_req.shtml. Live webinars on SpeechPathology.com do not count as self-study courses toward California professional development requirements.
Speech-Language and Audiology Canada
Clinically certified members of Speech-Language and Audiology Canada (SAC) can accumulate continuing education equivalents (CEEs) for their participation with SpeechPathology.com. One hour of coursework equals 1 CEE. All SAC members are encouraged to participate in on-going education.